Refund policy

 

Things dont always go as planned and of course we are here for you and together we will try to resolve any issue you might have.

 

Cancellations

To cancel your order, please send a request to info@mokko.se and include your order number. Cancellation is only possible if your order has not yet been shipped.

 

Right of withdrawal

After delivery, you have the right to withdraw from your purchase within 14 days without providing any reason. Please Email us at info@mokko.se with your order number.

Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect. 

Returned items must be unused, in original condition and packaging.

 

Returns to be sent to following address:

Mökko AB

Gustav Adolfs Torg 8b

211 39 Malmö

Sweden



Damages and issues

Please inspect your order upon delivery and contact shipping provider immediately if the package is damaged in any way. If you received the wrong item or the product itself is damaged, Please contact us at: info@mokko.se

 

Defects and Claims

If the product displays any defects within 3 Years from delivery according to Swedish Law. You need to inform us at info@mokko.se within reasonable time, by sending a notice of defect with included description  and photo of the defect.

All claims will be handled in accordance with applicable consumer legislation.

 

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process the refund. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@mokko.se.

 

Unclaimed Shipments

If your order has been sent to a pick-up location, and you have not claimed the package within the time period communicated by the shipping company, we have the right to charge and deduct you for our total shipping cost, plus a handling fee of SEK 200 or EUR 20.